Tuesday, March 11, 2008

Gotta Have a Wawa: Too Much Gas?


Hello all, got a warning for you. I will condense this as much as possible. The son of a friend of mine stopped at a local Wawa for gas. He asked for $10.00 in gas and even showed the attendant the ten dollar bill. The attendant did not want it at that point; I believe they have to wait until after gas is pumped. My friend's son then proceeded to walk into the store for something and left the vehicle while the gas was pumping. Herein lies the problem. When he returned there was over $40.00 of gas that had been pumped into the vehicle. The attendant then asked for the $40.00 plus dollars. My friend's son explained that he asked for $10.00 since that was all the cash he had for gas. This quickly escalated into an argument and the police were even called. Her son was told to go home and get the money and return within a certain time frame or charges would be pressed. Being severely irritated with how the whole thing was handled my friend called Wawa corporate. Wawa corporate customer service was very apologetic to her and went so far to say that the Wawa assistant manager violated policy by getting involved. Gas related issues are supposed to be directed to the store's general manager. As of this afternoon Wawa corporate was sending out a gift card for the $30.00+ diference in what was asked for and what her son as forced to pay. They also said that the local store would probably also contact them with some kind of peace offering. Being a huge fan of Wawa I am very happy that corporate really stepped up to the plate to apologize to her and try to rectify the situation.
Anyway, this has happened to me before at another gas station. Unfortunately it is looking like an unwise decision to leave your vehicle while gas is being pumped into it. Theft by deception or just a mistake could cost you more than you planned on.

1 comment:

Anonymous said...

Well you can't fix stupid. Never leave a pump unattended. I believe they post that on all pumps as well.